.. “[I] wish to extend my gratitude to all of those involved in making a really bad moment a bit better. I am not just a concerned father in this case, I am a critical care paramedic and EMS instructor. The hall mark of a good provider is always competence, confidence, and compassion. All of the attributes were on full display by the crew … as they committed acts of blatant customer service in the performance of their duties. Please extend my gratitude as a father and immense respect as an EMS instructor for the exemplary performance of these two care providers. You can be proud of how they performed so admiringly as ambassadors to our chosen profession. Thank you is not enough but it will have to do for now” .. – Customer Feedback [2019]